Q. How do I purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
- Please note that weekend orders will be processed on the next working day.
Q. What are the payment methods available?
www.babywonderlandkk.com/ offers various kind of Payment Methods as shown below :-
1. Maybank2u Pay is an online debit payment gateway powered by Maybank, which allows customers directly make purchase with their Maybank account.
2. Bank Transfer
Bank : Maybank
Bank Account : 510198674115
Account Name : Kinderwelt Sdn Bhd
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : firstname.lastname@example.org.
3. DuitNow QR
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
- Yes, only if the order is still on pending status.
- Please send an email to our customers service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will NOT be cancel.
Q. What is the product's transaction currency?
- All products transaction currency will be done in RINGGIT MALAYSIA (RM).
Q. Is self collect option available?
- Self collect option is available. Please state the date and time of collection for us to have sufficient time to process your order.
- You will be notified via email once your order is ready for collection.
- Alternatively you may Whatsapp us to inform us of your pickup time.
Q. Which courier service is used to send my order?
- All orders will be sent out via ABX Express.
Q. Is Grab Express Delivery available?
- Yes, Grab Express delivery is available upon request for Kota Kinabalu area only. Please leave a comment if you would like your order to be delivered via Grab Express. Additional charges may apply depending on Grab Express delivery charges rate.
Q. How long does the delivery usually takes?
- Delivery usually will takes about 3 working days.
Q. I still have doubts!
- Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org or drop us a whatsapp for us to clear your doubts.